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Exchange Policy

If you ever need to exchange something, we make it easy. Just bring your receipt to any of our Metalsmiths Sterling™ corporate boutiques within 30 days of purchase.

We want you to fall in love with every purchase - that's why we craft our products with the finest materials and the utmost care. But if you ever need to exchange something, we make it easy. Just bring your receipt to any of our Metalsmiths Sterling™ Corporate Stores within 30 days of purchases. Please note that Authorized Merchants are unable to accept exchanges purchased from Metalsmiths Sterling™ Corporate Stores or the online shop. As well, we are unable to accept returns of product purchased from Authorized Merchants. Naturally, items should be unworn and unaltered. We'll exchange your item or provide store credit you can use anytime.

For online purchases, you have two options for exchanges:
You can bring the unworn item and your shipping order to any of our corporate stores worldwide within 30 days of purchase*. For a full list of store locations, please consult iur site. Please note that Authorized Merchants are unable to accept exchanges purchased from Metalsmiths Sterling™ Corporate Stores or the online shop. As well, we are unable to accept returns of product purchased from Authorized Merchants.

Or you may exchange the items by mailing them to the Return Depot. Please contact web-sales@metalsmiths.com for details. Please note that unless we made an error in order processing, return shipping fees will apply. Shipping charges will automatically be deducted from your store credit. We do not offer refunds.

For hygienic reasons, body jewelry and earrings are final sale.

*Special edition, web-site only items cannot be exchanged in stores. 

CANCELLATION POLICY

Upon receipt of your order, you will receive an email confirming that we have received it and another once it ships. If you choose to cancel your order, you may do so without penalty at any point before the shipping notification has been sent. You will also receive an email if the price of an item is reduced between the time you have placed your order and the time of shipment or if your order will be delayed for any reason. Once your order has shipped it is eligible for exchange as above.

CONTACT

Please feel free to contact us online or write to us at
1103 - 77 King St W
Toronto ON M5K 1P2 

PRICING

Product pricing and availability online is valid only for web purchases: prices and selection in stores may vary.

Price and Availability Information is subject to change without notice.

While we take great care to ensure our advertising is accurate, mistakes may occur. When a mistake is noticed we will correct it as soon as possible and will notify customers who are affected. Where necessary, an order may be cancelled prior to shipping the product.

Have questions? Speak to any one of our sales representatives about jewelry repair and policies related to product returns and product warranty. They will be happy to answer any questions you have.

OUR GUARANTEES

We create our products-and our guarantees-with you in mind. If there's ever a problem, we'll make it right. Be sure to keep your proof of purchase so we can honor our promise to you.

Jewelry
We use the finest materials and master craftsmanship to bring you jewelry that's flawlessly beautiful. If you happen to find a defect, we'll gladly repair it. And if your jewelry can't be fixed, we'll replace it-with a smile. Our guarantee doesn't cover loss or damage due to bending, tarnishing, stretching, scratches, cracked ring shanks, broken or cracked stones or missing stones due to ring damage. But we'll gladly repair damaged items not covered by our guarantee for an additional charge.

Body Jewelry
We craft our body jewelry for beauty, strength and safety-and we guarantee that every piece is free from defects. Our guarantee doesn't cover stripped, cracked or lost parts (including but not limited to balls, shafts, stones and accessories). For obvious hygienic reasons, all body jewelry sales are final.

Handbags
All Metalsmiths Sterling™ leather, suede, canvas and PVC handbags are guaranteed for one year. We'll repair any defect in workmanship occurring under normal wear and tear within one year of date of purchase at no charge with the original receipt. After one year, we'll make repairs for a minimal charge.

Watches
With proper care, your watch will keep you on time for years. If you find anything wrong with your Metalsmiths Sterling™ brand or other designer watch within 30 days of purchase, simply bring it back to Metalsmiths Sterling™, and we'll handle everything. If you have problems with a non-Metalsmiths Sterling™ brand watch after 30 days, please send it to the manufacturer at the address in the booklet that came with the watch. You can also find manufacturer contact information at metalsmiths.ca. In all cases, the manufacturer's warranty applies. You're responsible for any shipping and handling costs. For repair of manufacturer defects, you can expect to receive your watch back within three to six weeks. Shipping expenses are the responsibility of the customer.

Sunglasses
Your new sunglasses are covered by the manufacturer's warranty when accompanied by your original receipt. Warranties don't cover cracked, broken, scratched lenses, bent frames, damage from abnormal or abusive use, lack of care, accidents, or normal wear and tear. All repairs will be handled by the manufacturer's authorized repair facility listed in the warranty book that came with your glasses. Shipping expenses are the responsibility of the customer.

Sizing Information

Ring Sizing Tips

Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature.
Additional information on ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.

Please note that most of our rings are classified as:

Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service available here

Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing service available here

Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.


Additional Ring Sizing Advice

Temperature is Important

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

When Two Sizes Seem to Fit

If you hesitate between two sizes, always go with the larger one.

A Wider Band Needs a Bigger Size

If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.

Don't Use Strings

When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.

Big Knuckles Can Affect Your Size

If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

For Best Results, Use a Plain Band

Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.

Is There a Difference Between Sizes for Men and for Women?

No: ring sizes range in a continuous scale used for both men and women.


Chain Selection

Our pendants are sold with a Metalsmiths Sterling™ chain with a secure lobster clasp and logo tag of quality - the price includes a chain selected to best coordinate with the pendant. For most pieces, the standard length is an 18" chain, but more petite pieces may include a 16" chain and larger pieces may include a 20" chain: you can select your preferred length for any pendant upon purchase.

As a general guideline, 16" chains are considered choker length - pendants on this length of chain tend to sit near the base of the throat: 18" is standard or classic length, and usually lets the pendant rest near the collarbone or clavicle, above the collar of most shirts. 22" - 24" chains tend to sit a little lower, but still above the chest. 28" - 36" chains usually result in the pendant resting below the bust line and make for a more dramatic statement. The actual fit will vary from person: this is only a general guide.