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Superb Service

November 16, 2017

I am delighted to let you know that Tammy’s service, at Willowbrook Mall, in Langley, BC, Canada, was exemplary.  It was very important to me to get the two pendants for two very dear friends, with whom I get together since we were 50, for a weekend in Sept to celebrate our birthdays and friendships that have stood the test of time; some 57 years.  This year we will be celebrating our 70 birthday and I wanted something very special and with Tammy’s help picked out two diamond pendants.  Unfortunately the other pendant was mislabelled and only the one referenced above was available. She spent an inordinate amount of time tracking them down and ensuring they were the correct ones.

However, when the one was not the correct pendant, Tammy immediately got out the catalogues and between us, we decided on 2 alternatives.  She ordered them both, knowing I was on a deadline of September 14.  She confirmed that they were available and the first one to come in was a perfect substitute.  Tammy really knows her stock and was confident I would be happy with the two selected.  The first to arrive was perfect.  The other is due to arrive this Thursday and when I see it I just may buy it for myself!  I can’t tell you how much I appreciate her personal interest in my situation and how confident I felt that everything would be resolved to my satisfaction.  She is professional, courteous, patient and personable.  This young woman is gold for your company and I hope you reward her in some appropriate way.

I have nothing but good things to say about Metalsmiths because of Tammy and I plan to visit her kiosk again when I wish to purchase more sterling jewellery or just to say hello. My congratulations to you for employing someone who so obviously loves her job.


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Sizing Information

Ring Sizing Tips

Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature.
Additional information on ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.

Please note that most of our rings are classified as:

Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service available here

Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing service available here

Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.

Additional Ring Sizing Advice

Temperature is Important

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

When Two Sizes Seem to Fit

If you hesitate between two sizes, always go with the larger one.

A Wider Band Needs a Bigger Size

If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.

Don't Use Strings

When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.

Big Knuckles Can Affect Your Size

If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

For Best Results, Use a Plain Band

Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.

Is There a Difference Between Sizes for Men and for Women?

No: ring sizes range in a continuous scale used for both men and women.

Chain Selection

Our pendants are sold with a Metalsmiths Sterling™ chain with a secure lobster clasp and logo tag of quality - the price includes a chain selected to best coordinate with the pendant. For most pieces, the standard length is an 18" chain, but more petite pieces may include a 16" chain and larger pieces may include a 20" chain: you can select your preferred length for any pendant upon purchase.

As a general guideline, 16" chains are considered choker length - pendants on this length of chain tend to sit near the base of the throat: 18" is standard or classic length, and usually lets the pendant rest near the collarbone or clavicle, above the collar of most shirts. 22" - 24" chains tend to sit a little lower, but still above the chest. 28" - 36" chains usually result in the pendant resting below the bust line and make for a more dramatic statement. The actual fit will vary from person: this is only a general guide.