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Exemplary Customer Service

June 07, 2016

I don’t normally do this but I would like to recognize an exemplary employee of yours who works in the booth at Limeridge Mall in Hamilton. On the receipt her name is Betty. I brought something I purchased back to return because it turned out I had bought it previously for my wife 2 years ago. It is a necklace with a teardrop pendant with a little diamond in it. When I previously bought it, I bought it with the matching earrings which I’ve seen my wife wear more regularly (this is probably why I forgot I bought the matching necklace). When she received the necklace, she brought out the original which was quite tarnished in comparison. I brought them both with me to point out the difference between the two and Betty explained that this is natural discolouration for silver. With a bit of effort she re-polished it to a better sheen than the one I had just purchased. I’m glad I previously bought my wife the cloth, now I can show her how easy it is. These tips were very informative and I’m sure my wife will appreciate it for her other silver.

She also accommodated my return request by offering an exchange and because I recalled a matching wrist bracelet, she checked her inventory thoroughly to try and find it. Unfortunately it had since been sold but she worked to try and find it at another location. She was also getting requests from other people approaching the kiosk and was accommodate them while still looking into my inquire. I felt that she was working so hard to find the matching bracelet without any luck so I asked if I could alternately exchange for a couple of the charms that would fit my wife’s Pandora bracelet. She helped me select  a couple that were equivalent in value and packaged them up nicely to give as an alternate to my wife in place of the “blunder” I gave her of the same necklace I had given her 2 years ago.

I was quite impressed by her commitment to my satisfaction and felt compelled to express that to you. In today’s hustle bustle life style, it’s not often you find someone with that level of customer service and I thought she deserved to be recognized for it.

Dan Gallant
Ancaster, Ontario

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Sizing Information

Ring Sizing Tips

Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature.
Additional information on ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.

Please note that most of our rings are classified as:

Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service available here

Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing service available here

Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.

Additional Ring Sizing Advice

Temperature is Important

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

When Two Sizes Seem to Fit

If you hesitate between two sizes, always go with the larger one.

A Wider Band Needs a Bigger Size

If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.

Don't Use Strings

When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.

Big Knuckles Can Affect Your Size

If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

For Best Results, Use a Plain Band

Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.

Is There a Difference Between Sizes for Men and for Women?

No: ring sizes range in a continuous scale used for both men and women.

Chain Selection

Our pendants are sold with a Metalsmiths Sterling™ chain with a secure lobster clasp and logo tag of quality - the price includes a chain selected to best coordinate with the pendant. For most pieces, the standard length is an 18" chain, but more petite pieces may include a 16" chain and larger pieces may include a 20" chain: you can select your preferred length for any pendant upon purchase.

As a general guideline, 16" chains are considered choker length - pendants on this length of chain tend to sit near the base of the throat: 18" is standard or classic length, and usually lets the pendant rest near the collarbone or clavicle, above the collar of most shirts. 22" - 24" chains tend to sit a little lower, but still above the chest. 28" - 36" chains usually result in the pendant resting below the bust line and make for a more dramatic statement. The actual fit will vary from person: this is only a general guide.